| Help Desk
Designed specifically for one of our Local Government
customers, the Blue Ice Help Desk provides the
on-line facility for staff to log and track their
IT problems. The system also provides a complete
framework for support engineers to manage their
assigned workload.
Built using Microsoft’s ASP.NET technology
the system has processed over 25,000 calls since
it went live in November 2004. A powerful multi-user
system, the Helpdesk has anywhere between 5 and
35 engineers processing calls at any one time.
The helpdesk’s key features are:
- Full roles based work assignment.
- Auto routing of jobs based on role.
- Full interactive web, browser based interface.
- Daily performance statistics by engineer.
- Full customer tracking facility.
- Customer chase and cancel facilities.
Click
here for screenshots |
